Lifeboat Foundation

Wise Autoresponse for your Customer Support Call Center needs — I do know that one of the large financial institutions in NYC announced in Dec. that they were replacing their tier 1 & tier 2 support with AI this summer.

BERKELEY, CA — (Marketwired) — 01/27/16 — Wise.io, which delivers machine learning applications to help enterprises provide a better customer experience, today announced the availability of Wise Auto Response, the first intelligent auto reply functionality for customer support organizations. Using machine learning to understand the intent of an incoming ticket and determine the best available response, Wise Auto Response automatically selects and applies the appropriate reply to address the customer issue without ever involving an agent. By helping customer service teams answer common questions faster, Wise Auto Response removes a high percentage of tickets from the queue, freeing up agents’ time to focus on more complex tickets and drive higher levels of customer satisfaction.

“Wise Auto Response has dramatically eased the burden on our support agents, allowing us to reply to half of all tickets automatically,” said Francesca Noli, VP of Marketing at Product Madness. “Now we are able to focus agent attention on more complex, customer-facing issues like payment problems, which have a direct impact on our bottom line. Wise gives us the best of both worlds: it has the power of an artificial intelligence system like Watson, along with the lightweight integration we need to successfully apply machine learning to our service operations quickly, easily and cost effectively.”

Wise Auto Response identifies common customer inquiries that can be responded to with a high level of confidence — such as password resets and basic product functionality, or standard “thank you” email templates that don’t require hands-on follow up — and automatically responds without the need for any manually written business rules. The new functionality complements the current suite of predictive applications offered by Wise.io, including Wise Routing, which automates the support ticket triage process, and Wise Recommended Response, which provides a ranked shortlist of appropriate macros and templates for each new customer inquiry.

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Virtual Healthcare & IMSHealth is a major player in this service offering. Healthcare and clinic in your own home.

The University of Southern California Center for Body Computing has teamed with 8 partners to launch a Virtual Care Clinic. The idea with VCC is to create an integrated approach to the use of mobile apps, “virtual” doctors, artificial intelligence, data collection and analysis, as well as diagnostics and wearable sensors to create truly on-demand healthcare.

The partners involved in this effort are peer-reviewed clinical trial database startup Doctor Evidence, drug data resource IMS Health ($IMS), consumer design firm Karten Design, HIPAA-compliant cloud platform Medable, video creator Planet Grande, sensor-enabled pill startup Proteus Digital Health and vision player VSP Global.

Continue reading “IMS Health, Proteus Digital among 8 founding partners for Keck virtual healthcare clinic” »

A cheaper way for VR wear for consumers; are consumers potentially being ripped off?

The Oculus Rift finally went on sale, but that $600 price tag is a bit too steep for some to justify. Fortunately, VR doesn’t have to be expensive. Take this virtual reality cycling rig that someone created for $40.

It’s the work of Paul Yan, who’s the animation director at Toys for Bob — the studio that developed Skylanders and kicked off the toys-to-life revolution. He previously figured out how to build an “Arduino thing” that could talk to a smartphone via Bluetooth LE and he wanted to put his contraption to good use.

Continue reading “VR cycling setup created for just $40” »

VR membership HUB (YouTube for VR) ; loading & sharing your own 3D content with others.

BEIJING, Jan. 27, 2016 /PRNewswire/ — Ku6 Media Co., Ltd. (“Ku6 Media” or the “Company,” NASDAQ: KUTV), a leading internet video company focused on User Generated Content (“UGC”) in China via its website www.ku6.com, today announced that the Company has entered into a strategic cooperation agreement (the “Agreement”) with 720Yun.com to enhance the Company’s virtual reality (“VR”) strategy previous announced. The company recently launched a cooperative VR community at the following website: http://www.ku6.com/c2015/720yun/.

Ku6 Media and 720Yun.com’s cooperative VR community currently features eight categories, including aerial photography, SLR (single lens reflex) photography, virtual effects, quick mode (RICOH THETA), cities, campuses, fun and business projects. The Company expects to add additional categories to the VR community in the future.

Pursuant to the Agreement, 720Yun.com will provide three-dimensional panorama technology and contents to Ku6 Media in the form of video and picture, and serve as technical support for the Company’s new VR products. The two companies will work together in exploring and developing potential business models relating to three-dimensional panorama contents.

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I can now see it; Nov. I go into my local Verizon store; and Pepper the robot greets me and takes my name and helps me get in line for the next service tech or takes me to show me the latest devices.

Pepper, the lovable humanoid robot, is preparing to take a step into entrepreneurship and staff its own smartphone shop in Japan.

Creator company SoftBank said it planned to open the pop-up mobile store employing only Pepper robots by the end of March, according to Engadget.

Continue reading “Phone shop will be run entirely by Pepper robots” »

Interesting approach.

A group of scientists has created a neural network based on polymeric memristors — devices that can potentially be used to build fundamentally new computers. These developments will primarily help in creating technologies for machine vision, hearing, and other machine sensory systems, and also for intelligent control systems in various fields of applications, including autonomous robots.

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Google’s machine learning group is licensing new chip technology to make the devices in our pockets more intelligent and autonomous.

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What drove David Sengeh to create a more comfortable prosthetic limb? He grew up in Sierra Leone, and too many of the people he loves are missing limbs after the brutal civil war there. When he noticed that people who had prosthetics weren’t actually wearing them, he set out to discover why — and to solve the problem with his team from the MIT Media Lab.

TEDTalks is a daily video podcast of the best talks and performances from the TED Conference, where the world’s leading thinkers and doers give the talk of their lives in 18 minutes (or less). Look for talks on Technology, Entertainment and Design — plus science, business, global issues, the arts and much more.

Continue reading “David Sengeh: The sore problem of prosthetic limbs” »

Research is edging us closer to a cure for type 1 diabetes, with encapsulated insulin producing cells that could last for years — ending daily injections

Over 400,000 in the UK alone live with type 1 diabetes, and daily injections are far from a ‘cure’ for the condition. Although these have saved millions worldwide, they’re inaccurate in comparison to the body’s own finely tuned insulin producing cells. This leads to progressive damage and complications.

The wonders of cell therapy

Continue reading “Breakthrough Diabetes Cell Therapy Could Be A Game Changer” »